Refund policy

Returns & Refunds

You have 30 days from delivery to decide. If the product has not earned its place in your home, email admin@rhykin.store and we will start the return. No forms to fill in and no debate.

What we need

The item back in a condition that shows it was used, not destroyed — filters part-used and combs with fur on them are fine. Send it in the original packaging where you still have it.

How the refund works

Once the parcel reaches us we check it within two working days and refund to the original payment method. Banks usually show the money within 5–10 working days after that.

Return shipping

If the item arrived damaged, faulty, or we sent the wrong thing, return postage is on us. For a change of mind, the return postage is yours.

Damaged on arrival

Send a photo within 48 hours of delivery and we will replace it or refund it, whichever you prefer.

Not covered

Gift cards, and hygiene items whose seal has been broken.

Rhykin is operated by PAMHUN LLC. Nothing here limits the rights your local consumer law gives you.